General Terms and Conditions Mindfulness Centrum Haarlem

These General Terms and Conditions apply to all mindfulness courses, training programmes, workshops and related services offered by Mindfulness Centrum Haarlem.

 Registration and intake

• Before participating in an 8-week mindfulness training, an intake conversation may take place between the participant and the trainer.
• The purpose of the intake is to determine whether the programme is suitable for the participant and whether there is a good mutual fit between the participant and the trainer.
• The intake is a decision point for both parties. Registration becomes final once both the participant and the trainer have agreed that the participant will take part in the programme. From that moment, a place is reserved exclusively for the participant. As our groups are limited to a maximum of 8 participants, a reserved place cannot normally be offered to another participant.
• By confirming participation following the intake, the participant agrees to these General Terms and Conditions, including the applicable payment and cancellation conditions.

2. Payment

The course fee must be paid within the payment period stated on the invoice or registration confirmation.

For registrations confirmed more than one week before the start of the programme, payment must be received within one week of confirmation.

For registrations made within one week before the start of the programme, payment must be received no later than one day before the start of the programme.

Payment is required in full unless otherwise agreed in writing.

A confirmed registration creates a payment obligation. Payment is not what determines whether a registration has been agreed; rather, payment is due as a result of the confirmed registration.

3. Cancellation by the participant

The following cancellation conditions apply to confirmed registrations:

• Cancellation more than four weeks before the startof the programme: no cancellation fee.
• Cancellation from four weeks up to two week before the start: 50% of the course fee is payable.
• Cancellation within two week before the start: 100% of the course fee is payable.
• Failure to attend without prior cancellation (“no-show”): 100% of the course fee is payable.

These conditions also apply when a participant confirms participation following the intake but subsequently changes their mind, stops responding, or decides that other commitments or priorities have arisen. The reason for cancellation does not in itself change the applicable cancellation fee.

4. Late registration

If a participant registers shortly before the start of a programme, the standard payment period does not apply.

After the intake and confirmation by both parties, the participant's place is reserved and payment must be received no later than one day before the start of the programme.

A late registration therefore constitutes a confirmed registration and is subject to the same cancellation conditions as any other confirmed registration.

5. Non-payment

Timely payment is a condition of participation. If payment is not received within the applicable payment period, Mindfulness Centrum Haarlem may send a payment reminder and, where appropriate, a formal notice of default.

If an amount remains unpaid, Mindfulness Centrum Haarlem reserves the right to:

• suspend or refuse participation in the programme;
• retain any course fee that is due under the applicable cancellation conditions;
• claim statutory interest where legally applicable;
• claim reasonable statutory collection costs where legally applicable; and
• refer the outstanding claim to a professional debt collection agency, bailiff or court if necessary.

Any collection costs and interest will only be charged to the extent permitted under applicable Dutch law.

6. Absence and no-show

If a participant is unable to attend one or more sessions, the course fee remains payable. Missed sessions cannot normally be refunded or deducted from the course fee. If a participant knows in advance that they cannot attend a session, they are asked to inform the trainer as soon as possible.

7. Cancellation or changes by Mindfulness Centrum Haarlem

Mindfulness Centrum Haarlem reserves the right to cancel or reschedule a programme, for example if there are insufficient registrations or due to circumstances beyond its reasonable control.

If Mindfulness Centrum Haarlem cancels a programme before it starts, the participant will be informed as soon as possible and any course fee already paid for the cancelled programme will be refunded.

Mindfulness Centrum Haarlem is not liable for additional costs incurred by the participant as a result of a cancellation or rescheduling, unless otherwise required by applicable law.

8. Personal circumstances

Participants are responsible for assessing whether participation in the programme is appropriate for their personal circumstances.

Mindfulness training is not a substitute for medical, psychological or psychiatric treatment.

If a participant has significant physical or psychological difficulties, they should consult an appropriate healthcare professional where necessary.

The trainer may recommend that a participant does not participate, or discontinue participation, if the programme is considered unsuitable for the participant's circumstances.

9. Confidentiality and privacy

Information shared by participants during the intake or during the training is treated confidentially.

Participants are also expected to respect the privacy of other group members and not share personal information disclosed by others during the programme. Personal data are processed in accordance with the applicable privacy legislation and the privacy policy of Mindfulness Centrum Haarlem.

10. Personal responsibility

Mindfulness exercises and other practices offered during the programme are undertaken at the participant's own responsibility.

Participants are expected to inform the trainer of any relevant physical limitations or other circumstances that may affect their ability to participate safely.

The trainer may suggest adaptations to exercises where appropriate.

11. Liability

Mindfulness Centrum Haarlem and the trainer will provide the programme with reasonable care and professional attention.

To the extent permitted by law, Mindfulness Centrum Haarlem is not liable for indirect or consequential loss arising from participation in the programme.Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted under applicable Dutch law.

12. Complaints

If a participant has a complaint about the programme, the trainer or the organisation, they are encouraged to discuss this with Mindfulness Centrum Haarlem as soon as reasonably possible. Complaints will be handled with care and confidentiality, with the aim of reaching a reasonable solution.

13. Agreement to these terms

By confirming participation following the intake, the participant confirms that they have had the opportunity to read these General Terms and Conditions and agree to the applicable payment, cancellation and participation conditions.

Where registration takes place online, the participant may be asked to actively confirm acceptance of these terms before completing the registration.